TheatreLink

At TheatreLink, we believe strongly in protecting the privacy of our users' personal information. This is a legal document that sets out how we handle data that identifies you. You should read it in conjunction with the TheatreLink Terms and Conditions, of which this Privacy Policy forms part.

1. Emails from TheatreLink

You are probably most interested in how we will use your email address to communicate with you, so here’s our email promise, in plain English:

Service Emails. The team at TheatreLink hate spam and will never ever send you unsolicited emails. But there are some emails that we will need to send you to provide you with a good TheatreLink service. These include notifications that you have a message from another Member, reminders about your membership expiring and guides on how to use the site. A full list of the types of emails you will receive to help you use the service most effectively (which we call Service Emails) are shown below:

Validation email – the email we use to verify your email address when you first register
Payment receipt – this is sent if you upgrade to Full Membership
Renewal notices – these remind you to renew your Full Membership
Automatic Full Membership renewal alerts – if you have selected automatic renewal of your Full Membership, we will alert you before this happens
Key service messages – if we need to notify you about changes to the service
New message notification and reminders – when you receive messages from other Members
Notes/profile and photo approval notification
Service suspension notices – if you break the house rules

As well as these Service Emails, you will also receive our Weekly Newsletter and (if you have opted to receive them) our occasional newsletters. These emails genuinely help you make the most of the website and let you know when there’s new fun and interesting stuff to do. Here’s a bit more about them…

Weekly Newsletter. We automatically send you our Weekly Newsletter Alert. It is an essential part of the TheatreLink service because it tells you when new events, auditions or companies have joined the site. The good thing about this email is it lets you know when you should pop back to the site.

If at anytime you decide you don’t want to receive the Weekly Newsletter, all you need to do is uncheck the “Weekly Newsletter” box in your email preferences. You’ll find this on the “My Settings” page which can be accessed from a link anywhere on the site titled “My details/profiles” once you’re logged in. Instructions on this can be found at the bottom of every Weekly Newsletter email.

2. The information we gather and track.
Information gathered on registration. When you register for the TheatreLink Service, you provide your name, gender, email address, and various other items of information about you ("Registration Information"). They are available to you, and capable of being changed, through your Member Details page.

Cookies. We use small files known as "cookies" to enhance users' experience of the TheatreLink Service as follows:
• To hold Members' login information, so that your Member Details are displayed when you visit the TheatreLink Service. This option can be turned off by switching the "Remember Your Password" option to "No" in your Member Details.

• To facilitate optimal use of the TheatreLink Service by Members, by means of a temporary "session" cookie. These cookies disappear when the Member's browser session ends, or if the Member clicks the "logoff" text which appears on the TheatreLink Service.

3. Sharing and use of information

The over-riding principles we apply are these:
- i. We, and (where relevant) our credit card processing agents, will not supply your personal data to a third party for commercial exploitation, unless you agree to permit us to do so; and
- ii. the only circumstances in which we will provide any of your personal data to a third party for non-commercial purposes are those contained in this Privacy Policy.
Registration Information. Some or all of the Registration Information posted by a Member will be made available to other Members in response to searches they make on the TheatreLink Service. Your name and email address will not be made available in this way, but the name you elect to be known as on the site will. It is up to you how anonymous you wish this name to be.
Email addresses. We do not directly make your email address available to anyone on any screen of the TheatreLink Service. The only legitimate way of making contact with another Member as a result of viewing a search result found on the TheatreLink Service is for a Full Member to enter a message which we will send on the Full Member's behalf to the Member. The email sent will not include the sending Full Member's email address and the recipient can only respond through the TheatreLink site. By sending a message Full Members will not be disclosing their email address.
Advertising. The TheatreLink Service may include interactive advertising for other businesses. We may use, and provide to third parties, anonymised demographic data provided by Members to target this advertising more appropriately.
Credit Card information. There has been a lot of publicity about Credit Card security on the Internet so we use SecurePay and St. George Bank as our payment providers. Both operate a secure server, to process our credit card payments. They encrypt Members' credit or debit card information and authorise payment directly. This means that Members' full credit card details are never revealed to us. SecurePay and St George may transfer to, process and hold your credit card information in countries either within or outside Australia in connection with performing their duties.
Companies in the TheatreLink group. We may share data supplied by you (or collected about you) with our subsidiaries and other companies in our group, but only for the purposes described in this policy.
Changes in TheatreLink business. If all of the assets which we use to operate our business (or substantially all of them) are acquired by a third party, we may transfer personal data we then hold to that party so that the acquirer can continue to provide the TheatreLink Service.
Place of processing. The personal information held by us is held on and processed by computers situated in the Australia. Scary Kangaroos may guard the servers day and night!

4. Security
We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains each Member's responsibility:

to protect against unauthorised access to Member Details;
to ensure no-one else uses the TheatreLink Service on that Member’s machine while it is "logged on" to the TheatreLink Service;
to log off or exit from the TheatreLink Service when not using it; and
to keep his/her password secret.

5. Removing yourself from the TheatreLink Service
You may have your registration details removed at any time. To remove yourself please click here and we will remove all your Member Details.

6. Disclosure for legal reasons
We reserve the right to communicate such of a Member's personal information as we hold to third parties which seek the disclosure of it, and which make a legally-compliant request for its disclosure.

7. Data Retention Period.
We will retain your personal data only as long as is necessary for the purposes to which you consent under the TheatreLink Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

8. Contacting TheatreLink
If you have any questions about this Privacy Policy, the practices of the TheatreLink Service, or your dealings with TheatreLink, you can contact us on support@theaterlink.com.au You can also use this address if you wish to request from TheatreLink a copy of the personal data we hold about you or a description of that data. Please note that by law we are entitled to charge you a small sum for providing this information.

9. Links to third party sites
The TheatreLink Service contains links to other sites. TheatreLink is not responsible for the privacy practices, or the content, of those web sites.

10. Changes to this Privacy Policy
If we change this Privacy Policy, we will notify you of the changed document in the same way as we notify changes to the TheatreLink Terms and Conditions.