Admissions & Consent — Patient Terms

• Your hospital is responsible for your care and is the custodian of your admission and consent records. It decides what information to ask for and how long to keep it.
• TheatreLink provides the secure software that collects your information and captures your consent on the hospital’s behalf. We are an operational tool — we are not your treating hospital or practitioner, we do not make clinical decisions, and we are not an electronic health record.
• Your doctors and the hospital remain responsible for your clinical care and for the information they give you about your procedure.

• You will receive a single-use link to your admissions booklet and/or consent form by SMS and email.
• Before you can view or enter any health information, you confirm two pieces of identity — usually your date of birth and postcode.
• The link is for you only. Please do not forward it to anyone else. It expires after a short time.
• If your link stops working or you lose it, contact your hospital’s admissions team for a new one.

• Please give information that is accurate and complete. Your hospital’s admissions team checks your details and may correct them at the time of admission.
• You can usually save your answers and come back to finish later, using the same link.
• If you do not provide the information requested, your hospital may not be able to complete your admission.

• Where your hospital uses online consent, you agree to review and sign your consent form electronically. An electronic signature made this way is legally valid under the Electronic Transactions Act 1999 (Cth) and equivalent state laws.
• Signing online is your choice. If you would prefer a paper form or an in-person process, tell your hospital’s admissions team and they will arrange it. You are not disadvantaged in your care by choosing paper.

Where your procedure or hospital policy needs a witness, the witness signs on the same device, straight after you. They are asked to type their name and add a signature. We keep a record that the signing happened on the same device used for your identity check, as evidence of the signing event.

• You can withdraw your consent at any time before your procedure. Your hospital’s admissions team is the first point of contact, or you can email us at privacy@theatrelink.com.au.
• If you have already signed, we keep the signed form as a record of what you agreed to at the time, and we add a clear, dated note that you have withdrawn. Withdrawing does not delete the earlier record, because the hospital may need it for your medical record.

Your information is encrypted and handled under access controls, and every step (viewing, saving, submitting, signing, witnessing and withdrawing) is recorded in a tamper-evident log so it can be shown not to have been altered. Full detail on how we collect, use, store and disclose your information — including any overseas service providers we use — is in our Privacy Policy.

• Because your hospital is the custodian of your admission and consent records, the hospital is your first point of contact to access or correct that information. We will support the hospital’s response.
• You can also contact our Privacy Officer at privacy@theatrelink.com.au.
• If you have a privacy concern, you can complain to us, to your hospital, or to the Office of the Australian Information Commissioner (oaic.gov.au; 1300 363 992). In some states you may also complain to a state health-privacy regulator (for example, the Victorian Health Complaints Commissioner or the NSW Information and Privacy Commission).

• TheatreLink is an operational tool to help your hospital. We are not responsible for clinical decisions, which are made by your treating practitioners and hospital.
• We work to keep the service available and accurate, but we can’t guarantee it will always be uninterrupted or error-free.
• Nothing in these terms limits any rights you have under the Australian Consumer Law or other rights that cannot be excluded by law.

We may update these terms from time to time. The version you accept when you complete your booklet or consent applies to that submission. The current version is published at theatrelink.com.au.

• Your admission, consent, or medical records: your hospital’s admissions team (your first point of contact).
• TheatreLink privacy questions: privacy@theatrelink.com.au.

These Patient Terms are governed by the laws of the state or territory in which you are receiving treatment.